Due to the nature of our natural handmade products, we cannot assure the purity of merchandise once it has been shipped. For safety and hygiene reasons this merchandise cannot be restocked or resold so we do not accept returns. We know that it can be difficult to order new skin care products online, that is why we offer creams, soaps, shampoo, and many other products in sample or trial sizes so that you can experiment. Please order samples here and let us know which products you wish to try in the comments section of sample order. Your satisfaction is our goal and we truly believe that you will love our products, but if you are unhappy, please let us know. We want you to have a positive experience and will work with you if you are not pleased with your purchase. Please contact us if you would like a custom-made product without essential oils. Honest & Pure is not responsible for any individual reaction to any particular ingredient. Each product description on our website includes a complete list of ingredients. People with sensitivities to any listed ingredient should not use the product.